Refund policy

At Colorty, we are committed to providing high-quality compatible label tapes, thermal labels, photo paper, and printing accessories. We carefully inspect our products before shipment and strive to provide reliable printing supplies, excellent product quality, and responsive customer support. If you experience any issue with your purchase, our support team will work with you to provide the most appropriate solution.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must have been purchased directly from colorty.com.
  • The item should be unused and in its original condition whenever possible.
  • Proof of purchase is required.
  • You must contact our customer support team before returning any item.

Returns sent without prior authorization may not be accepted.

Consumable Products

Because our products are consumable items, special return conditions apply.

Unopened consumable products, including label tapes, thermal labels, and photo paper, may be eligible for return if they meet our return requirements.

Opened or used consumable products are generally not eligible for return, unless:

  • The product is defective.
  • The wrong item was shipped.
  • The product was damaged during shipping.
  • The product has a confirmed quality or compatibility issue caused by Colorty.

If you experience a printing issue, compatibility concern, or product problem, please contact our support team first. We will review your situation and provide assistance whenever possible.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Product name
  • Printer or device model
  • A detailed description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we may provide a replacement, refund, or another appropriate solution.

Printer Compatibility

Before placing your order, please confirm that the product is compatible with your printer or device model.

If you are unsure which product is suitable for your printer, please contact our customer support team before purchasing. We are happy to help you choose the correct label tape, thermal label, or printing accessory.

If you accidentally purchase an incompatible product, please contact us and we will review your request and provide assistance whenever possible.

Return Shipping

Depending on the product type, quantity, item condition, shipping destination, and reason for return, Colorty may:

  • Request that the item be returned to our designated return facility.
  • Provide return instructions before authorizing a return.
  • Determine that a return is not required before issuing a refund or replacement.

Please do not return any product without receiving instructions from our support team.

If a return is approved, return instructions and the appropriate return address will be provided by our customer support team.

Refunds

Once your request has been reviewed and approved, refunds will be issued to your original payment method.

Please note that processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is the result of our error.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been shipped, it can no longer be canceled and will be handled according to this Refund Policy.

Orders Purchased from Other Platforms

This Refund Policy applies only to purchases made directly from colorty.com.

If your order was purchased through Amazon or another authorized marketplace, please contact the original platform or seller account directly, as their return and refund policies will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support:

Email: support@colorty.com

Please include your order number and a detailed description of the issue so we can assist you as quickly as possible.

Colorty's Right to Review

Colorty reserves the right to review each return or refund request individually and determine the most appropriate resolution based on the specific circumstances.